Frequently Asked Questions

Welcome to our FAQ page. Discover more about Zepp Health — our philosophy, our products, and how we help people live healthier lives.

About Zepp Health

What is Zepp Health?

Zepp Health (NYSE: ZEPP) is a global sports and wellness technology company dedicated to helping people live healthier, more active, and more balanced lives.
Through its leading brands Amazfit, Zepp Aura, and Zepp Clarity, the company blends sport-inspired design, advanced sensing, and intelligent wellness technology to support movement, recovery, and everyday wellbeing.
Zepp Health’s connected ecosystem empowers people to understand their bodies, stay motivated, and enjoy their health journeys with confidence.

Where is Zepp Health headquartered and how does it operate globally?

Zepp Health operates as a global, multi-hub company with teams across North America, Europe, and Asia, combining design, engineering, and wellness innovation expertise from around the world.
Management is co-led by CEO Wayne Huang and a global executive team, with strategy, product, and operations shared across hubs to ensure global creativity and local relevance.
By integrating sports science, thoughtful design, and intelligent technology, Zepp Health builds a connected ecosystem that inspires people everywhere to move more, recover better, and live joyfully.

Who leads Zepp Health?

Wayne Huang, Founder and CEO of Zepp Health (NYSE: ZEPP), is a product visionary who believes in using innovation to enhance human wellbeing.
With over two decades of experience in wearables and consumer technology, Wayne has led international teams across North America, Europe, and Asia, creating smart devices that unite design, performance, and health insight.
Under his leadership, Zepp Health continues to redefine how technology supports sports, recovery, and daily wellness for people around the world.

Where is Zepp Health listed?

Zepp Health is a publicly listed company headquartered in Gorinchem, the Netherlands and listed on the New York Stock Exchange, under the ticker symbol NYSE: ZEPP.
Investor relations and financial reports are available at investor.zepp.com.

What makes Zepp Health different from other wearable brands?

Zepp Health stands apart as a sports and wellness technology company that blends science, design, and emotion.
Rather than focusing purely on metrics or smart features, Zepp creates connected experiences that help people move, recover, and live with joy.
Its products combine precise engineering with a human-centered philosophy, turning technology into something personal, inspiring, and uplifting.

What is Zepp Health’s design philosophy?

Every Zepp product begins with a simple idea — technology should feel natural.
Our design teams across North America, Europe, and Asia focus on creating devices that balance performance and beauty, made to integrate seamlessly into daily life.
Each product reflects Zepp’s belief that good design motivates movement, builds confidence, and connects people to their wellbeing.

Where does Zepp Health conduct research and development?

Zepp Health’s research and product design are carried out by cross-disciplinary teams located across North America, Europe, and Asia.
This multi-hub approach enables collaboration across time zones and cultures, bringing together expertise in sports science, material innovation, and digital wellness to continuously improve user experience and performance.

Products & Technology

What products are part of the Zepp Health family?

Zepp Health’s portfolio includes several brands built around the vision of connecting movement, technology, and wellbeing:
Amazfit — award-winning smartwatches and wearables designed for all fitness levels and lifestyles.
Zepp Aura — an intelligent sleep and relaxation platform powered by soothing soundscapes and wellness insights.
Zepp Clarity — advanced hearing technology designed to enhance everyday comfort and awareness.
Together, they form a holistic ecosystem that empowers users to live more active, mindful, and joyful lives.

What is the Zepp ecosystem?

The Zepp ecosystem is an integrated platform connecting devices, software, and services that support every stage of a person’s health journey — from activity tracking and recovery to sleep and stress management.
Built around the Zepp OS foundation, this ecosystem brings together smartwatches, sensors, and intelligent wellness applications to provide users with insights and motivation that evolve with them.

How does Zepp innovate in health technology?

Innovation at Zepp Health comes from the intersection of sports, science, and design.
We develop intelligent sensing technologies and digital wellness experiences that encourage users to make small, consistent improvements every day.
Our goal is not to make people chase data, but to help them understand their bodies, recover smarter, and enjoy movement more fully.

How does Zepp collaborate with the global sports community?

Zepp Health partners with athletes, trainers, and sports organizations around the world to develop products that meet real performance and recovery needs.
Through these collaborations — from endurance events to functional fitness — we learn directly from professionals and enthusiasts, helping us create products and solutions that performs well in competition and while supporting balance in everyday life.

What can users expect from the Zepp App?

The Zepp App is a user's personal companion for wellness and activity tracking.
It turns your device into a smart health assistant, helping you monitor activity, recovery, sleep, and more all in one easy-to-use platform. With millions of downloads and consistently high user ratings across app platforms, the Zepp App provides meaningful feedback to help users stay motivated and make progress toward their goals.

What is the difference between Zepp Life and Zepp App?

Zepp Life and the Zepp App share the same core platform but offer different user experiences designed for specific product lines.
Both apps deliver reliable health and activity tracking, with seamless integration across Zepp Health devices.
There is no difference in battery performance between the two.

Is the Zepp App free to use?

Yes — the Zepp App is free to download and use, offering access to comprehensive wellness insights and activity tracking features without subscription.

What is Amazfit?

Founded in 2015, Amazfit is a global smart wearables brand that celebrates movement, self-expression, and balance.
With a wide range of smartwatches and bands designed for different fitness levels and styles, Amazfit encourages users to live with passion, confidence, and energy.
The brand’s products have received numerous international design awards, including the iF Design Award and Red Dot Design Award, and are available in more than 90 countries across the Americas, EMEA, and APAC regions.

Visit www.amazfit.com

Is Amazfit related to Amazon?

No — Amazfit is not affiliated with Amazon.
Amazfit is part of Zepp Health’s global brand family, created to help people express their active lifestyles and passions through beautifully designed, high-performance wearables.

Which brands does Zepp Health compete with in the smartwatch market?

Zepp Health is recognized among the top global brands in the smartwatch and wearable wellness category. Its competitors include Apple, Samsung, Garmin, Fitbit (Google), and Polar, among others.

According to IDC’s Worldwide Quarterly Wearable Device Tracker, Zepp Health continues to expand its global presence across major markets in Europe, Latin America, and Asia.

Trust, Privacy & Responsibility

How does Zepp Health protect user privacy?

Zepp Health is committed to user trust and data protection.
The company does not sell personal data and ensures that all information collected is used solely to deliver personalized wellness insights and device functionality.
The privacy protection of all Zepp Health products and services is centered around user needs and designed following applicable laws and regulations, such as GDPR, CCPA. For more details, please refer to our full Privacy Policy.

How does Zepp support sustainability and responsible production?

Zepp Health is committed to sustainability and long-term responsibility in its design and operations.
We focus on durable materials, eco-conscious packaging, and supply chain transparency to reduce environmental impact.
Our philosophy is to create products that last longer, perform better, and encourage mindful consumption, aligning with the wellness values we promote.

Brand Philosophy & Vision

What does ‘Empowering Health. Inspiring Joy.’ mean to Zepp?

It’s more than a slogan — it’s the guiding philosophy behind everything we do.
“Empowering Health” means helping people take control of their wellbeing through accessible, intelligent design.
“Inspiring Joy”
reflects our belief that movement and recovery should feel rewarding, not demanding.
Together, these words express our purpose: to make health technology an inspiring part of daily life.

What is Zepp Health’s long-term vision?

Zepp Health’s vision is to make health technology an inspiring and effortless part of everyday life.
We believe the future of wellness is not about complexity, but about clarity, simplicity, and connection — helping every person move with confidence and live with intention.
Through continuous innovation and thoughtful design, Zepp aims to empower a global community that values health as a source of happiness.

How does Zepp see the future of wearable and wellness technology?

We see the future of wearables moving beyond screens and numbers toward integrated experiences that connect mind, body, and environment.
Technology will become more personal, intuitive, and emotion-driven, adapting to the rhythms of daily life.
At Zepp, our purpose is simple: Empowering Health. Inspiring Joy.
We believe technology should be a source of motivation and harmony — helping every person feel connected to their movement, their mind, and their world.